Refund policy
At Halliday, we’re committed to delivering an innovative and satisfying eyewear experience. While we hope you love your Halliday Glasses, we understand that a return or cancellation might sometimes be necessary—and we’re here to make the process as smooth as possible.
Cancellation Policy
You can cancel your order for free within 24 hours of purchase. Please note that orders with prescription lenses are custom-made and can only be cancelled within this 24-hour window. After that, they are non-refundable and not eligible for return.
Please note: The website is currently in the pre-sale period until the end of September. During this time, if you wish to cancel your order, please contact us directly at support@hallidayglobal.com for assistance.
For all other cases, please refer to the Return Policy below.
Conditions for Return
Before initiating a return, please ensure that the following conditions are met:
(a) Return Window: Return requests must be submitted within 14 days of receiving your order.
(b) Proof of Purchase: A valid proof of purchase directly from Halliday is required for all return requests. This may include your order confirmation email or receipt.
(c) Product Condition: All returned items must be in their original condition, free from signs of wear, and packaged with all original protective materials intact.
(d) Accessories and Gifts: All original accessories, complimentary gifts, and packaging materials that were included with the product must also be returned.
(e) Exclusions: Please note that orders with prescription lenses are custom-made and not eligible for return or refund, except in cases where the item is defective or was shipped in error.
Return Process
If all of the above conditions are satisfied, you may proceed with the following steps to initiate a return:
(a) Contact Our Support Team: Reach out to our customer support team at support@hallidayglobal.com with your order number and reason for return.
(b) Await Return Instructions: Once your request is reviewed and approved, we will send you detailed return instructions, including the return address and any required documentation. Returns without prior approval may not be accepted.
(c) Ship the Product: Follow the return instructions provided by our support team to send the product back. Please ensure that all items are packaged as originally received to protect them during transit.
This return policy applies only to regions where Halliday provides shipping and customer support. Please note that customers may be responsible for return shipping costs and any applicable taxes or customs duties associated with the return.
Refunds
Upon receipt of your returned product, our team will conduct a thorough inspection to verify compliance with the return conditions outlined above. After confirming that all return conditions have been met, you will receive an email notification, and a refund will be processed to your original payment method. Please be advised that refund processing times may vary depending on your financial institution.
If the returned products are found to be used, damaged, missing components, or otherwise not in resalable condition, we reserve the right to decline the refund or reduce the refund amount proportionate to the product’s diminished value.